Everything people ask before they buy. If your question isn't here, message us on Instagram @hask_egy or on WhatsApp.
How long does delivery take?
1 to 3 working days in Cairo and Giza, and 3 to 5 working days in every other governorate. We dispatch in-stock pieces within 1 working day. Working days are Saturday to Thursday — Fridays and public holidays are not counted.
What does delivery cost?
A flat E£90 anywhere in Egypt, shown at checkout before you pay. There is no free-shipping threshold, and no extra fee at the door.
Can I pay cash?
Yes. Pay the courier in cash when your parcel arrives, or pay by Visa or Mastercard at checkout. Card payments are processed by Paymob — HASK never sees or stores your card details.
Can I open the parcel before I pay?
Yes. Open it and check the piece in front of the courier. You cannot try it on before paying — that is what the 14-day exchange is for.
What if the size is wrong?
Tell us within 14 days of delivery and we exchange it for another size, subject to availability. Inside Cairo and Giza we collect the piece, deliver the replacement, and pay the courier both ways. Outside Cairo and Giza we arrange collection with you; return shipping from other governorates is at your cost.
How do I pick a size?
Every product page carries the size guide for that cut — measurements in centimetres, taken flat. The most reliable method is to measure a piece you already own and like, laid flat, and match the numbers.
What does "Preorder" mean on a size?
That size is not in stock and will be made for you. We email you within 10 to 15 days to confirm it has gone into production, and the delivery times above then apply from dispatch. You can cancel a preorder for a full refund at any time before that email.
Do you ship outside Egypt?
Not yet. We ship to every governorate in Egypt, and nowhere else.
Is it really Egyptian cotton?
Yes. 100% Egyptian cotton, cut and sewn in Cairo.
Something arrived damaged or wrong
Refuse it at the door, or photograph it before opening and contact us the same day. We replace it free of charge, or refund you in full including the original shipping fee.
How do I reach a person?
WhatsApp +20 120 062 1751, Instagram @hask_egy, or email haskbranding@gmail.com.