Refund policy

Some sizes are in stock and some are made for you. This policy explains what you can return, when, and how — and it is the same either way once the piece is in your hands.

Size exchanges

If a piece does not fit, contact us within 14 days of delivery and we will exchange it for another size, subject to availability. Inside Cairo and Giza we collect the piece, deliver the replacement, and pay the courier both ways. Outside Cairo and Giza we will arrange collection with you; return shipping from other governorates is at your cost.

Condition

Pieces must be unworn, unwashed, with any tags still attached, and in a condition we can sell. We cannot accept a piece that has been worn, altered, or damaged after delivery.

Faulty or incorrect items

If a piece arrives faulty, damaged, or is not what you ordered, tell us within 14 days of delivery and send a photo. We replace it free of charge, or refund you in full including the original shipping fee.

Refunds

Where a refund applies we issue it within 14 days of receiving the piece back. Card payments are refunded to the original card; your bank may take a further 5 to 10 business days to show it. Cash-on-delivery orders are refunded by bank transfer to an account in the customer's name.

Preorders

A size marked Preorder is made for you. You may cancel it for a full refund at any time before we email you to confirm it has gone into production. Once it is in production, the 14-day terms above apply from the day it is delivered — exactly as they would for a piece we had in stock.

Items we cannot take back

For hygiene reasons we cannot accept the return of socks once the packaging has been opened, unless the item is faulty.

How to start a return

Message us on Instagram at @hask_egy or email haskbranding@gmail.com with your order number and the piece you would like to return or exchange. We will reply with the next step.

This policy does not affect your rights under Egyptian consumer protection law.